Operating System

Step-by-Step Guide: How to Enable Windows Online Troubleshooting Service in Windows 11/10/8/7

Troubleshooting helps you with fixing your PC issue. But what should we do if there is a problem with troubleshooting our system? In this situation, you will confront an error that says “Windows Online Troubleshooting Service is disabled” or “Windows Troubleshooting Service is not enabled for this version of Windows”. The second error may happen when you have updated your Windows recently.

Sometimes it looks like there is a problem with the virus, and although you have checked it by running antivirus and antimalware software many times. But, the problem did not solve. So, to recognize the problem, you need to follow some procedure to rectify the problem.

In this article, we described how to enable Windows online troubleshooting service in Windows 11. To learn more, read the following content:

How to Enable Windows Online Troubleshooting Service in Windows 11 / 10 / 8 / 7?

How to Fix Windows Online Troubleshooting Service?

Troubleshooting is a helpful feature to find and even fix various types of errors which is available for all Windows operating systems.

Here is a list of various methods to fix troubleshooting your PC:

  1. Clean Up Files.
  2. Windows Update.
  3. Run the System File Checker Utility.
  4. Turn on Scripted Diagnostics Policy.
  5. Run Deployment Image Servicing and Management (DISM) Command.
  6. Check Local Services.
  7. Customize the Software Publishing Via Registry Editor.

To learn the details of each method to enable Windows Online Troubleshooting Service, follow these steps below:

Method 1: Clean Up Files

Most people may not be aware of their PC’s junk and temporary files. But, these files may cause your PC’s troubleshooting disabled.

Have you ever cleaned up your PC? If not, follow the steps below:

1.First, open File Explorer via the Start menu.

2.In the opened window, click on This PC.

3.Right-click on the drive that the operating system is installed in.

Clean Up Files

4.Select the Properties from the menu.

5.A window pops up. Go to the General tab.

Clean Up Files

6.Then, click on the Disk Cleanup button.

Clean Up Files

7.Next, select Clean up system files and then hit the OK button.

8.When you are done with the above steps, restart your PC.

Method 2: Windows Update

If the errors become evident, you would need to check your Windows update. To do so, follow the mentioned steps:

1.First of all, hold the Window + X hotkey.

Windows Update

2.Choose the Settings option from the menu.

Windows Update

3.On the opened window, go to the Update & Security section.

Windows Update

4.Now, select Windows Update from the left side menu. Here, you can find the Windows Update option from the right side pane. You will see a notification if any update is available. Updating the Windows may take several minutes.

Method 3: Run the System File Checker Utility

The System File Checker (SFC) is the most recommended method. To fix your PC’s troubleshooting with the System File Checker utility, follow these steps:

1.Type Command Prompt on the Windows search box.

Run the System File Checker Utility

2.There is a lot of option to work with the command prompt. Click on the Run as administrator option.

Run the System File Checker Utility

3.Copy and paste this command: sfc /SCANNOW

4.Hit Enter.

5.When you are done with the process, restart your PC.

Method 4: Turn on Scripted Diagnostics Policy

One of the reasons that may cause the troubleshooting disabled is that the Scripted Diagnostics Policy is off.

To do so,

1.Hold the Windows + R hotkey to open the Run window.

2.On the opened window, type gpedit.msc and click on the OK button.

Turn on Scripted Diagnostics Policy

3.Now, the Local Group Policy Editor will pop up.

Turn on Scripted Diagnostics Policy

4.Now, you need to turn on Scripted Diagnostics. To do so, follow these steps:

  • Go to Computer Configuration.
  • Then, Administrative Templates.
  • Now, go to System.
  • Select Troubleshooting and Diagnostics.
  • Click on Scripted Diagnostics.

5. Next, an option will be shown to you on the right sidebar, which says, “Troubleshooting: Allow users to Access Online Troubleshooting content on Microsoft Servers from the Troubleshooting Control Panel”. Then, double-click on it.

Turn on Scripted Diagnostics Policy

6. Then, a window will pop up. Checkmark the Enable option and select Apply to finish the process.

7. Next, Hit the OK button.

Turn on Scripted Diagnostics Policy

8. When you did the above steps, restart your PC.

Method 5: Run Deployment Image Servicing and Management (DISM) Command

You can run the Deployment Image Servicing and Management (DISM) Command to work this issue out. Here are the steps:

  1. Type Command Prompt on the Windows search box.
  2. There are a lot of options to work with the command prompt. Click on the Run as administrator option.
  3. Now, copy and paste the command below and hit Enter after each command.
  • Dism /Online /Cleanup-Image /CheckHealth
  • Dism /Online /Cleanup-Image /ScanHealth
  • Dism /Online /Cleanup-Image /RestoreHealth

4. Now, restart your PC.

Method 6: Check Local Services

Another way is to check the Services section. To do so, follow the steps below:

1.First of all, hold the Windows + S hotkey, and then type Services in the Windows search box. Then select Run as an administrator.

Check Local Services

2.Consequently, the Services window will pop up. Look for the Background Intelligent Transfer Service option, and check its status.

Check Local Services

Note that you need to restart it from the top left bar if it is running.

Also, if the statue was blank, you would need to start it.

Method 7: Customize the Software Publishing Via Registry Editor

To enable the troubleshooter, you can customize the Software Publishing via the registry editor. To do so, follow these steps:

1.Open the Run Window by holding Windows + R hotkey.

2.In the opened windows, type regedit and click on Ok.

Customize the Software Publishing Via Registry Editor

3.Then, copy and paste the following path into the address bar of the Registry Editor. Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\WinTrust\Trust Providers\Software Publishing

4.Hit Enter.

Customize the Software Publishing Via Registry Editor

5.Then, you will see the REG-DWORD state on the right sidebar. Double-click on it.

6.In the opened window, type 23c00 under the Value data section.

Customize the Software Publishing Via Registry Editor
Customize the Software Publishing Via Registry Editor

7.Restart your PC.

Final Thoughts

You use the advantage of troubleshooting to solve your computer software problem. But, the messages such as “Windows online troubleshooting service is disabled” might confuse you.

In this article, we described 7 methods to help you fix the troubleshooter’s problems. Hopefully, the problems are solved now. Which method did work? Do you know any other methods to fix the troubleshooting issues? Share your ideas with us.

Kimia Sh

Kimia is an accomplished author and technology enthusiast with a keen interest in writing about Windows tips and tricks. Born and raised in Tehran, Iran, Kimia always had a fascination for technology and its ever-evolving capabilities. After completing her studies in Computer Science, Kimia started working in the software development industry, where she gained extensive experience and technical expertise. Her passion for writing about technology led her to create a blog focused on providing Windows users with useful tips and tricks. Kimia's blog quickly gained popularity, and she became known for her ability to communicate technical concepts in an accessible and easy-to-understand manner. Her articles are praised for their clarity and practicality, and she has developed a loyal following of readers who look to her for advice on getting the most out of their Windows systems. In addition to writing about technology, Kimia is also an accomplished software developer and has contributed to the development of numerous applications and software programs. Her technical expertise gives her a unique perspective on the challenges faced by Windows users, and she is always seeking out new ways to make their lives easier and more efficient. When she's not working on her blog or developing software, Kimia enjoys hiking, reading, and spending time with her family and friends. She is also an avid traveler and loves to explore new cultures and cuisines. Overall, Kimia is a talented author and technology expert who is passionate about sharing her knowledge with others. Her dedication to providing practical, useful advice to Windows users has made her a respected figure in the industry, and she continues to inspire and educate others through her work on her blog and beyond.

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